Exchanges and returns

If for any reason you are not satisfied with the order you received, please contact us. At Edde Fashion, we strive to ensure that our customers are 100% satisfied with the product they have purchased from our suppliers. If you have problems with shipping or product and are frustrated, please contact us and our team will help you immediately.

How can I return (part of) my order?

If you decide to return your products to us within the 14-day reflection period, it's good to know that we will refund the full order amount to you within 5 business days, once we receive the product. Unfortunately, we cannot refund the cost of return shipping.

Please follow the steps below to return your product:

Download the return form here and fill it out as completely as possible
Send us an email at shop@eddefashion.com stating that you wish to return your order or part of your order.

Wait for a response from our customer service if we can accept the return. They will also provide you with the return address (Note: this is not the address on our website).

In case we can accept your return, please do the following: Pack the returned product neatly and securely, preferably in the original packaging. Send the package to the return address you received from our customer service. Send our customer service the Track & Trace code

Once your package has arrived and been checked, we will refund the order amount of the returned products using the payment method used to pay for them.

Unfortunately, products that meet one or more of the following points cannot be returned:

For sealed products. When the seal is broken these products cannot be returned.
that have been created by the entrepreneur according to specifications of the consumer (customization);
c. that are clearly personal in nature;
d. that cannot be returned due to their nature;
e. products in the categories "Beauty", "Kids & Baby" and "Sports" we unfortunately cannot take back, due to COVID-19 measures regarding hygiene.
Cancellation of placed orders

Cancellation of your order can only be done 30 minutes after the order is placed. Our orders are stopped in processing after 30 minutes and after that cancellation is unfortunately not possible.

To cancel your order, please contact us at shop@eddefashion.com 30 minutes after the order was placed.

Damaged products on arrival

How unfortunate! Unfortunately it can happen that your product gets damaged during transport. If you have received a damaged or incorrect product, please contact us within 14 days after receipt of the product. After that the return period expires.

For the quickest solution, please send us an email with a photo showing the damaged part of the item. The most optimal photos are on a flat surface where the label and defect can be clearly seen. We will use this information to help you with your order and prevent errors in the future.

For defects, we always deliver a new package free of charge the first time and unfortunately cannot issue a refund. Does it arrive defective the second time? Then we will refund your full purchase price.

For questions regarding damaged product on arrival, please contact us at shop@eddefashion.com

Product faults or defects after use

How annoying! Unfortunately it can happen that after some time a production defect occurs. It must really be a defect. In other words, the part is broken and it no longer meets the standard prescribed by the manufacturer. Wear parts are excluded from production errors or defects. Wear parts include but are not limited to:

Drive belts
Batteries,
Brake pads and discs, brake linings, brake drums,
Chains, bulbs, pignons, tires and hoses
Moving parts in the broadest sense of the word
For questions about production errors or defects after use, please contact shop@eddefashion.com

Delivery of wrong products

We make every effort to process all orders correctly. Unfortunately, it can sometimes happen that orders slip through and we deliver you the wrong product. Of course, we will resolve this and send you the correct order free of charge.

For questions about delivery of incorrect products, please contact us at shop@eddefashion.com

Frequently asked questions about our return policy
In case it is not clear yet, we have listed some frequently asked questions about our return policy here:

1. What is the return period?
You can return a product within 14 days of receiving your order.

2. How long will it take to get my money back?
A full refund will be issued to the original payment method after we have received, inspected and confirmed that the products have not been opened. All customers must contact us after returning the package and provide us with Track & Trace information so we can process the refund.
Please note: Most financial institutions take an average of 3-5 business days to process the refund.

3. Why can't the beauty & health products be returned?
A list of hygiene products that cannot be returned and refunded (the list is not exhaustive): underwear, bikini, makeup, hair styling products, beauty products, etc. We take hygiene and public safety seriously and do not allow the return of beauty and health products for the safety of all our customers. We are not alone in this. Other providers of beauty and health products do not allow returns for the same reasons.

In general, products cannot be returned if any of the following conditions apply:

the buyer has repaired and/or modified the delivered products himself or had them repaired and/or modified by a third party;
the delivered products have been exposed to abnormal conditions or otherwise treated carelessly or contrary to the instructions of the intermediary and/or have been treated on the packaging
the defect is entirely or partially the result of regulations issued or to be issued by the government regarding the type or quality of the materials used;
hygiene products cannot be returned and reimbursed, especially with the current COVID-19 measures.

4. Do I have to pay for my return shipment?
Yes, all customers are responsible for the cost of their return shipment. We recommend sending your return with a Track & Trace, as we cannot accept responsibility for lost returns.

5. Can I return my product without contacting you?
No you must contact us before sending a return, as the return address may be different from the address the order originally came from.

6. How can I contact you?
You can contact us via email at shop@eddefashion.com The team at Edde Fashion works seven days a week. We always guarantee a response within 3-5 business days and are happy to help!

7. My order is damaged, what should I do?
For the quickest solution, please attach a photo showing the poor quality or damaged part of the item. The most optimal photos are on a flat surface where the label and defect can be clearly seen. We will use this information to help you with your order and prevent errors in the future.

If you have received a damaged or incorrect product, please contact us within 14 days of receiving the product. After that, the return period unfortunately expires.